Terms of Sales
1. PREAMBLE
The purpose of these general conditions (hereinafter the “General Conditions”) is to define the terms and conditions under which “LES BOUCLES DE MEUSE” allows its customers (hereinafter the “Client(s)”) to benefit from all the services, in particular reservations, available on this Site and described in more detail below (hereinafter together the “Services”).
Prior to any reservation of a Service on the Site, the Customer declares that he is acting for personal purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity and that he has full legal capacity allowing to engage under these General Conditions
The Customer is invited to carefully read these General Conditions, the prior acceptance of which is mandatory for the reservation of any Service offered on the Site. It is advisable for all Customers to save and print these General Conditions using the standard functionalities of their browser and computer.
“LES BOUCLES DE MEUSE” reserves the right to modify or supplement, at any time, all or part of these General Conditions. In this case, the new version of the General Conditions will be available on the Site with its date of entry into force. Customers are advised to regularly consult the General Conditions to be aware of any possible modifications. In any case, the Customer will only be bound by the only version of the General Conditions in force at the time the Customer makes the reservation of his Service.
The Customer alone is required to pay, where applicable, all the technical means giving him access to the Site.
2. DESCRIPTION OF SERVICES
2.1 SERVICES
“LES BOUCLES DE MEUSE” offers services on its Site for booking hotel rooms or other types of accommodation (“Accommodation Services”) (2.1.1) and additional services to said Services (“Additional Services” ) (2.1.2).
The Hosting Services and the Additional Services are hereinafter collectively referred to as the “Services”.
2.1.1 ACCOMMODATION SERVICES
The Site allows the reservation of rooms in the hotel LES BOUCLES DE MEUSE (hereinafter referred to as "the hotel").
The essential characteristics, dates of availability, price, options offered, payment conditions and special conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) of the The hotels offered are presented during the reservation process as described in article 3 below.
The special conditions of sale applicable to the selected rate are available on the Site (hereinafter the “Special Conditions”) and are brought to the attention of the Customer before any reservation on the Site. Thus, by way of example, the Special Conditions may detail the check-in and check-out times, the guarantee policy, the cancellation period, WiFi access, the specific conditions applicable to children, the admissibility of animals as long as they are kept on a leash or in a cage in the common areas of the establishment.
2.1.2 ADDITIONAL SERVICES
The Site also allows the reservation of Additional Services, such as breakfast.
The Additional Services also cover travel services within the meaning of Article 3.1 of Directive (EU) 2015/2302 of 25 November 2015 on package travel and related travel services, which may form with the Accommodation Services either a “linked travel service” or a “tourist package” according to the criteria specified by the said Directive. This information is communicated to the Customer prior to the reservation of these services in the Special Conditions specific to each offer.
2.2 PARTNER SERVICES
"LES BOUCLES DE MEUSE" concludes partnership and distribution contracts with third-party websites ("Partners") in order to allow the Customer to search, select and reserve rooms at the hotel "LES BOUCLES DE MEUSE" on the partner's website (hereinafter the "Partner Services").
The conditions of sale applicable to these Partner Services are available on the Partner's website.
3. RESERVATION PROCESS
The Customer chooses any Service presented on the Site or those of its partners by following the path provided for this purpose.
3.1 RESERVATION OF SERVICES
Reservations for the Services are made by the Customer on the Site.
The booking process varies according to the Customer's navigation and request; it includes the following steps:
- Step 1: information on search criteria for the availability, where applicable, of one or more Additional Services;
- Step 2: the results and the selection of an availability and, if applicable, of one or more Additional Service(s);
- Step 3: the details and characteristics of the Service(s) selected, in particular if it is a Hosting Service: the characteristics of the Hosting (category, TV, equipment, etc. .), the duration of the stay, the options offered (example: breakfast, wifi access, etc.), the total price of the reservation including details of the applicable taxes, and all the applicable Special Conditions (guarantee policies, conditions cancellation, check-in time, etc.);
- Step 4: the summary of the reservation of the Service(s) with: a reminder of the main characteristics (duration of the stay, characteristics of the Accommodation Service and/or the Additional Service(s), amount including tax with the details of the applicable taxes) and, the information by the Customer of his contact details by filling in all the compulsory fields (indicated by an asterisk);
- Step 5: the finalization of the reservation of the Service(s) by the Customer with: the information of the data of his means of payment, either in the event of prepayment of the reservation, total, before the stay, or in the event of request for a reservation guarantee for the Accommodation Services and: consultation and acceptance of the General Conditions and the Special Conditions relating to the reservation before its validation by the Customer;
- Step 6: taking into account the reservation of the Service(s) by “LES BOUCLES DE MEUSE”;
- Step 7: an email confirming the reservation of the Service(s) is sent to the Customer summarizing the Service(s) reserved, the price(s), the Special Conditions accepted by the Customer, the date of the reservation made, information relating to after-sales service and access to the General Conditions as well as the address where the Customer can submit his complaints.
Any reservation is deemed to have been made as soon as the Customer clicks on the "finalize your reservation" page in the case of a prepaid reservation, on the "Pay" button or in the case of a reservation to be paid for within the Establishment, on the "Confirm" button.
The Customer may make a reservation for Services on behalf of one or more other person(s), within the limit of available rooms.
3.2 RESERVATION OF PARTNER SERVICES
Reservations made by the Customer via the Partner Services are made through the website and mobile services of each Partner. The reservation is made directly between the Customer and the Partners, following the steps of the Partners' website and mobile services.
4.1 PRICES
The prices relating to the reservation of the Services are indicated before, during and after the reservation.
For Accommodation Services, the prices indicated are per room for the number of person(s) and the date selected.
When confirming the reservation of a Service, the total price is indicated to the Customer in an amount including tax in the commercial currency of the Establishment (euros) and is only valid for the duration indicated on the Site.
Unless otherwise stated on the Site, options (for example, breakfast, half board, full board, etc.) that are not offered at the time of booking the Service are not included in the price.
The tourist tax, presented during the Service reservation process, is to be paid directly on site to the Establishment, except in the case of online prepayment before the stay where this amount may be included
The prices take into account the VAT applicable on the day of the reservation and any change in the rate applicable to the VAT will be automatically passed on to the price indicated on the date of invoicing.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the date of invoicing.
Finally, certain promotional offers are only available on the Site and are sold exclusively on the Internet and in no case at the reception of the Establishment.
4.2 BEST PRICE GUARANTEED
If the Customer finds a lower price elsewhere within 24 hours of booking on the Site and at the latest 48 hours before the scheduled arrival date at the Establishment, "LES BOUCLES DE MEUSE" undertakes to align itself with the lowest price. The conditions of eligibility for this offer and the procedure to follow to benefit from it are described in the "Best Price Guaranteed" general conditions.
4.3 PAYMENT
4.3.1 General provisions
The Customer communicates his payment details either to prepay the reservation before the stay, or as a guarantee of the reservation, or to pay for his stay at check-out, by indicating directly, in the area provided for this purpose (secure entry by SSL encryption) when it is a bank card, the bank card number, as well as its validity date (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram via the AmenitzPay by Stripe payment platform to secure online payments by credit card. The Customer's payment card is subject to a validity check by these partners and may be refused for several reasons: stolen or blocked card, ceiling reached, input error, etc. In the event of a problem, the Customer must contact his bank on the one hand, and the Establishment or any other entity, on the other hand, to confirm his reservation of the Service and his method of payment.
The means of online payment (cards, wallet, etc.) available are mentioned on the payment page of the Site. In the event of payment on site, the Establishment may accept means of payment different from that communicated at the time of the reservation, the Customer must then present to the Establishment the bank card which enabled him to guarantee the reservation or to carry out the prepayment. The Establishment may also ask him to present an identity document for the purposes of preventing credit card fraud.
An invoice will be sent in electronic format to the e-mail address provided by the Customer when booking at the customer's request; if the Customer wishes to receive an invoice in paper format, he must expressly request it.
4.3.2 Prepayment
Prepayment means any payment made at the time of booking by the Customer.
At the time of prepayment, the amount that is debited when booking the Service includes either the total amount indicated at the time of booking (including all applicable taxes) and, where applicable, the price of the options selected by the Customer, as described in article 4.1 above, or a percentage of this total amount.
4.3.3 Bank guarantee
The guarantee of the reservation by the credit card means the taking of the payment data of the Customer during the reservation. The Customer's bank card is not debited and payment for the stay is made directly to the Establishment on the day of arrival or departure, unless the Customer does not show up at the Establishment and has not previously canceled his reservation according to the cancellation conditions of the reserved rate.
4.3.5 Customer no-show
In the event of the Customer's non-presentation on the first day of his reservation for an Accommodation Service, the Customer's reservation will be canceled in full and the Establishment will return the Accommodation Services reserved for sale:
- In the event that the reservation subject to a no-show is a non-cancellable and/or non-exchangeable and/or non-refundable reservation, the Establishment will retain, as a deposit within the meaning of articles 1590 of the Code civil and L 214-1 of the Consumer Code in their current versions, all of the sums paid by the Customer when booking.
- In the event that the reservation subject to a no-show is a cancellable and/or exchangeable and/or refundable reservation guaranteed by credit card, the Establishment will debit the credit card provided at the time of the reservation for the amount including tax of the first night booked. Additional nights (beyond the first night) will be canceled free of charge. The Customer is informed that in such a case, the Establishment will put its rooms back up for sale. The Customer will not be entitled to any refund or any compensation.
At the time of prepayment of a non-cancellable / non-exchangeable / non-refundable reservation, the amount of deposit that is debited includes the total amount indicated at the time of the reservation and, where applicable, the price of the options selected by the Customer, such as as described in article 4.1 above.
5. CANCELLATION OR MODIFICATION OF THE RESERVATION OF A SERVICE
For Accommodation Services (reservation of rooms), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to the provision of accommodation services which must be provided on a specific date or for a specific period.
For each Service reservation, the Special Conditions specify the terms and conditions for canceling and/or modifying the reservation.
Reservations with prepayment cannot be modified and/or canceled. The deposit (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.
When the Special Conditions allow it:
• the cancellation of the reservation of a Service can be made directly by email by writing to contact@lesbouclesdemeuse.fr, or by telephone at 03.24.35.79.47; any cancellation or modification to be valid must be confirmed by email from the establishment, the Customer agrees to verify the receipt thereof.
• the modification of the reservation of a Service can be made directly with the Establishment, by telephone or by e-mail.
In the event of interruption of a Service by the Customer, the full agreed price will be collected. In the case of reservation with prepayment before the stay, no refund will be granted.
In the presence of an Accommodation Service, unless expressly stipulated otherwise in the Special Conditions, the Customer must leave the room of the Establishment before 10.00 a.m. on the day of the end of the reservation. Failing this, he will be charged an additional night.
For reservations made by a partner, the customer must follow the steps indicated by the latter.
6. CUSTOMER COMMITMENTS AND RESPONSIBILITY
The Customer is solely responsible for his choice of Services on the Site and for their suitability for his needs, so that the responsibility of “LES BOUCLES DE MEUSE” cannot be sought in this regard.
The Customer is also solely responsible for the information communicated when creating his account and/or any reservation for a Service. “LES BOUCLES DE MEUSE” cannot be held responsible in the event of erroneous or fraudulent information communicated by the Customer. In addition, only the Customer is responsible for the use of his account and for any reservation made, both in his personal name and on behalf of third parties, including minors, except to demonstrate fraudulent use resulting from no fault. , or negligence on his part. In this respect, "LES BOUCLES DE MEUSE" must be immediately notified of any misappropriation or fraudulent use of its e-mail address to customer service, the contact details of which are specified in Article 9.
The Customer undertakes to use the Site and the Services offered therein in compliance with the applicable regulations and these General Conditions. In the event of the Customer's failure to fulfill his obligations under these General Terms and Conditions, the latter shall be liable for the damage caused by him to "LES BOUCLES DE MEUSE" or to third parties. In this respect, the Customer undertakes to indemnify “LES BOUCLES DE MEUSE” against all claims, actions or appeals of any kind that may result therefrom and to indemnify it for any damages, costs or compensation of any kind relating thereto.
The Customer, in particular, undertakes by making a definitive reservation for a Service, to pay the price and to comply with the Special Conditions relating thereto. In effect :
- Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation of the Service at the Customer's expense, without prejudice to any action that "LES BOUCLES DE MEUSE" may bring against the Customer. against the latter
- The Customer must not invite within the Establishment a person whose behavior is likely to harm the Establishment.
- The Customer must not bring into the Establishment (rooms and common areas) drinks or food from outside sources, unless the Establishment has clearly authorized it in advance.
- The Customer must not smoke in the common rooms of the Establishment, and it is forbidden to smoke in the rooms.
- The Customer must not disturb the operation of the Establishment and must not compromise the security of the Establishment or of the people who are there.
- More broadly, any behavior contrary to good morals and public order within the Establishment as well as non-compliance with the Establishment's Internal Regulations, will lead the Director of the Establishment and/or any other service provider Service to ask the Customer to leave the premises without any compensation and/or without any refund if payment has already been made. In the event that no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises.
- Minors can only stay in an Establishment accompanied by an adult and in possession of a personal identity document. If the accompanying person is an adult other than the parents, he must have parental authorization from the child's parents. The Establishment may request these elements.
- The Customer also undertakes that the computer resources made available to him by the Establishment (in particular the WiFi network) will not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. The Customer is also required to comply with the security policy of the Internet access provider of the Establishment, including the rules for the use of the security means implemented in order to prevent the illicit use of the resources computers and to refrain from any act that undermines the effectiveness of these means.
The Customer is responsible for all damage caused by him and/or his guests within the Establishment and bears all the costs generated by this damage and/or by non-compliance with the aforementioned rules. “LES BOUCLES DE MEUSE” reserves the right to intervene if necessary and to take any appropriate action against the Client.
7. COMMITMENTS AND RESPONSIBILITY OF “LES BOUCLES DE MEUSE”
"LES BOUCLES DE MEUSE" undertakes, within the framework of an obligation of means, to provide access to the Site and the Services offered in accordance with the General Conditions and to act with diligence and competence and to do everything possible, in a reasonable limit, in order to remedy any malfunction brought to its attention.
“LES BOUCLES DE MEUSE” may however find itself obliged to temporarily suspend the Site without notice, in particular for technical maintenance reasons, without this entailing its liability.
The Customer acknowledges and accepts that “LES BOUCLES DE MEUSE” cannot be held liable for any inconvenience or damage related to the use of the Internet network, including, without this list being exhaustive:
- the incorrect transmission and/or reception of any data and/or information on the Internet;
- failure of any receiving equipment or communication lines;
- any malfunction of the Internet network preventing the proper functioning of the Site and/or the reservation of the Services.
The Site may refer to hypertext links to other websites edited and managed by third parties for which “LES BOUCLES DE MEUSE” disclaims all responsibility for the content of these websites and the services offered there. In this respect, it is specified that the partners are responsible for the promotion of the offers disseminated on their own websites. The decision to consult third-party websites is therefore the full and entire responsibility of the Customer.
9. CONTACT, CUSTOMER SERVICE AND COMPLAINTS
- To make a reservation for a Service available on the Site, the Customer can contact the hotel reception during opening hours on 03.24.35.79.47.
- For all questions related to the proper performance of a Service reserved on the Site (requests for additional information, modification or cancellation of a reservation), the Customer is invited to contact us directly by telephone.
- For any remarks and/or for any complaints relating to a reservation of a Service on the Site (complaint, non-performance or poor performance of the Service), customer service is at your disposal:
Par Email: contact@lesbouclesdemeuse.fr
By post, to the following address: Hôtel Restaurant Les Boucles de Meuse, 1 Rue du Lieutenant Barbaste, 08800 Monthermé - France
To facilitate the processing of complaints, it is advisable to send us complaints relating to the non-performance or poor performance of the Services in writing within eight (8) days after the date of performance of the Service.
In his relations with our establishment, the Customer undertakes to remain courteous and not to make derogatory remarks vis-à-vis in particular our establishment or its employees or collaborators, in compliance with the rules of common sense and politeness. . Les Boucles de Meuse reserves the right to take any appropriate action against the Customer in the event of prejudicial or reprehensible behavior (in particular annoying, malicious or insulting) with regard in particular to our establishment, or its employees or collaborators. .
